OUR OFFICE

VISIT OUR OFFICE IN
KOZHIKODE, KERALA

5th Floor, C M Mathew Brothers Arcade,
Kannur Road, Chakkorathukulam,
Kozhikode - 673006, Kerala, India

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we aim to ensure that the product you receive matches the images and description shown on our website. We use product images to represent the actual design, model, features, and overall appearance as accurately as possible.

Please note that minor variations in color, packaging, or small details may occur due to lighting, screen settings, manufacturing batches, or packaging updates. These variations do not normally affect the product's overall quality or functionality.

At Flixygo, we carefully check products before dispatch to ensure you receive the correct item in excellent condition.

Where can I view my sales receipt?

Once your order is successfully placed with Flixygo, you'll receive an order confirmation with your purchase details at the email address provided during checkout.

You can also view your order information by logging into your Flixygo account and visiting the My Orders section. There you can check your order details, payment information, and current order status.

If you need a copy of your invoice or sales receipt, please contact our customer support team with your order number, and we'll be happy to assist you.

How can I return an item?

If you need to return an item purchased from Flixygo, please contact our customer support team within the return period mentioned in our Return & Refund Policy. Provide your order number, reason for return, and clear photos or an unboxing video if the product arrived damaged, defective, or incorrect.

Once your return request is reviewed and approved, our team will provide you with the necessary return instructions. The product should be returned unused, in its original condition, with all accessories, tags, and original packaging.

Please note that return eligibility may vary depending on the product and reason for return. Refunds or replacements will be processed according to Flixygo’s Return & Refund Policy after the returned item has been received and inspected.

Need help? Contact Flixygo Customer Support — we’re happy to assist.

Will you restock items indicated as “out of stock?”

Yes! At Flixygo, we regularly monitor our products and try to restock popular items whenever they become available.

If an item is marked “Out of Stock,” it may be restocked in the future. For selected products, we may also offer Pre-Order options so you can reserve the item before the next stock arrives.

Pre-Order Information:

  • Pre-orders are available only for selected products.
  • The estimated availability or dispatch time will be mentioned on the product page.
  • Pre-order items will be shipped once the stock arrives.
  • Availability may vary depending on supplier and shipping schedules.
  • For restock or pre-order queries, feel free to contact Flixygo.

Can’t find what you’re looking for?
Reach out to us with the product name, and we’ll be happy to help you check its availability or upcoming restock.

Flixygo — Discover it. Pre-order it. Make it yours.

Where can I ship my order?

We currently deliver orders across India 🇮🇳. We ship to most serviceable locations through our trusted delivery and courier partners.

📦 Pan-India Delivery
🚚 Delivery is available to major cities, towns, and many remote locations.
📍 Enter your complete address and PIN code at checkout to confirm delivery availability.
⏱️ Delivery time may vary depending on your location and the product ordered.

Flixygo — We deliver your favorite finds to your doorstep.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS